Medical Case Management
Compassion in action for MESSA members and dependents
A serious diagnosis. A debilitating injury. A sense that something is wrong, but your health care provider is not hearing your concerns. When you or a covered dependent are dealing with a complex medical issue, you may feel overwhelmed or lost at sea. You are not alone.
MESSA’s Medical Case Management program is here to help. MESSA has a team of nurse coordinators who are registered nurses and board-certified in case management. Through this program, they work directly with members and their families to identify specialists, facilities, resources and services. Their unique blend of medical expertise and case management skills provides support, advocacy and peace of mind when you need it most.
Medical Case Management program is a free benefit for MESSA members and covered dependents, available at absolutely no cost.
“We were so lost in the beginning with what even needed to get done. She helped us get the proper care in place and really taught me to advocate for my own health after the accident. Her knowledge of that world was incredibly helpful to have shared.”
Your MCM team
Members who enroll in the MCM program work with a MESSA nurse coordinator, as well as an external nurse case manager in their local community.
Together, this team assists you in navigating the health care system, identifying local resources, accessing benefits, and understanding your diagnosis and various treatment options.
MESSA’s Medical Case Management program has helped members by providing resources for:
Getting started
MESSA’s Medical Case Management nurses work with members of all ages who have had a variety of illnesses or catastrophic injuries, including cancer, cerebral palsy, multiple sclerosis, head or spinal cord injuries, amputations, severe burns, stroke and more.
If you or a loved one would benefit from this special benefit that MESSA offers, call the Medical Case Management program at 800-441-4626 or log in to your MyMESSA member account to send a secure message. You’ll talk with a nurse coordinator about your concerns, and discuss your next steps.
What to expect
Once you’re enrolled, an external nurse case manager from your local area will be assigned to you and schedule an initial visit.
The nurse case manager will gather information from you and discuss your plan of care, including your individual goals and preferences. Throughout your MCM enrollment, the nurse case manager and the MESSA nurse coordinator will collaborate to support you in achieving the goals in your care plan.
The flexibility of the program allows your case manager to increase or decrease their involvement as your needs change and goals are met. The ultimate goal is to provide enough support and resources to help you regain your independence and feel confident in making your own treatment decisions.
Medical treatment can be overwhelming, expensive and complicated. This is especially true when you are already coping with the many challenges of an accident or illness. This special benefit from MESSA helps you feel empowered and supported. Call the Medical Case Management program at 800-441-4626. We are here to help.
“MESSA has always been great but being critically ill has made me even more grateful for the coverage I receive. The Medical Case Management program has been invaluable.”
Resources for you
MESSA Medical Case Management FAQs
Medical Case Management consent form
